Today hours: 10 am - 3 am
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Negative resolved reviews: 132
Negative unresolved reviews: 3
Total Customer reviews: 233
The delivery person failed to deliver half of my order. When he arrived I asked where the rest of my order was. He made me feel like it was my fault your company messed up and didn't deliver my proper order. This is the worst customer service experience I have had in years. The delivery person couldn't even bring himself to say "sorry" for this. Unreal. I have given the Roseville Sarpinos a lot of business and think it is an absolute joke to be treated like this. I am glad you have plenty of competition in the area as I will NEVER do business with your company again.
Roseville Sarpino's does a fantastic job! We order from them a couple of times a week, and the food is always wonderful. If there's any kind of a problem, the Saprino's team is quick to correct it. They are also proactive about avoiding problems, calling if there's a potential issue with an order. Bravo!
I tried to order the three medium one pizzas for 17.98 online, unfortunately the store was having computer issues, so I had to call to place my order. The guy who took my order told me that my pizza would be 29 dollars and some odd cents AFTER a 25% discount (and after being put on hold for 10 minutes while he figured out the price...)? I told him to cancel the order considering it was substantially more then if I was able to order online. I was then hung up on. I called back and spoke to the "General manager...Andrew" who had no idea of the store special that I was trying to order. (which I order online 1-2 times a week) Andrew offered me the 3 medium 1 topping pizzas for 7.99 a piece... Pull it together Sarpinos! We LOVE your product but the customer service is a joke! How does the gm not know the specials!? This is the exact reason we started ordering online in the first place... We got sick of dealing with your rude employees! ( The drivers have always been very nice) bad management will take down any good business. Looks like we need a new favorite pizza place, trying Pizza Man instead.
Pizza and wings took over an hour to be delivered, which would have been OK but the pizza was barely warm.
Placed a comment on a sante fe chicken pizza little bit ago.. They are making it right!! :)
We have ordered from Sarpinos 10 times and love it. We love the pizza and the store employees. Great job! Thank you!!
Seriously awesome. It is great to have a pizza delivery service so reliable and open late! Great prices, amazing pizza. I'm a fan!
Awesome, Awesome, Awesome! We ordered to have our food delivered to work. They delivered right on time. The food is warm, delicious and there is plenty of it!! Can't go wrong with the food or location. You did an awesome job and made us all very happy!!
I love Sarpinos pizza, the classic Italiano is wonderful-I am never disappointed. I wish you still had the dessert pizza, we would order more frequently if you did. Your dessert pizza was to die for!
After reading all of the negative reviews for this location I was hesitant to order pizza from the Roseville location tonight. But I decided to give them a try and I am very glad that I did! The pizza was Excellent!! It was delivered in the time frame that was specified in the email confirmation that I received after placing my order and it arrived Hot! I will definitely order from the Roseville location again!
so amazing! grate service, friendly, fast. this is like the 100th order i have gotten and each and every time they do amazing. even if they make a mistake they fix it with credits to your account.
Absolutely love your salads!! Really fresh veggies! The pizza is also great! Not all greasy. Yummy!
We moved to the area in September and despaired at not finding a decent pizza delivery...then we found Sarpinos! Hoooray!! We frequently get the Alfredo Deluxe pizza (subbing banana peppers for tomatoes...what?? They're good I tell ya!). It's one of the best dang pizzas I've eaten. The toppings are plentiful and fresh, the sauce and crust delicious. They are pretty quick on delivery too - despite the snow. I've recommended them to my coworkers and friends and will again.
Order two pizzas and four salads and asked for a short delivery time on a snowy windy day where traffic mobility was poor. The pizzas and the salads were great and were delivered right on time!!!! Great first time experience. We will definitely use the delivery again at our worksite.
I always order pizzas with very specific requirements. These guys somehow always get it right, with prompt delivery, and . . . . . its the best pizza in town. Might want to rethink that rewards program though. I think I need to spend 1000.00 before i get a free pizza.
Great Experience! Very happy with order, great delivery person and on time even in the snow. Will be ordering again. Thank you!!!!!
Always great pizza!
Our 11 years old twins just had your pizza for the first time, they said "This is the best pizza EVER :-)
Despite ordering through the phone, I received the best customer service I've ever had from Barb. Usually when I call for an order it feels like it's all business (not that it's bad) but this time the person who I was talking to; Barb, was exceptionally nice, kind, understanding and polite. My phone speaker was oozing with all this positivity coming from her attitude and it just completely brightened up my day at work. If I could I'd order from her again any time. Give her a raise!