i do order pizza and sandwichs all the time from this location. the meal is great but some employees of the staff are so rude, careless and do not want to help. as it did heppen to me this morning, i did order 4 chicken ranch calzones no bacon. i repeated the order twice to make sure the order taker gets it right. then i got the order and when i checked my sandwichs there was bacon in them. so i called sarpinos again to explain the situation. the person who took my order earlier did not want to send me the sandwichs without bacon. he was so rude and was blaming me on placing the order wrongly. i did say him that he could listen to phone recorder to check who is wrong. he did not want to do that and kept blaming. finnaly after i told him that i wanted to speak with his boss, he agreed to resend sandwichs no bacon. honestly i love this sarpinos, because my friend used to work there as a delivery guy. and i always place my orders on that location. after this incident i speaked with my friend about this and he recognised that person who took my order.even my friends opinoin about that person was no good. my friend told me that while he worked that he vitnessed the same bad situations with that guy. i wanna give you that employee's server ID number which is 38. please that this into your concern so that sarpinos can still be one of the best pizzas in Chicago city.