i ordered with heavy sauce and received with very little
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Negative resolved reviews: 133
Negative unresolved reviews: 5
Total Customer reviews: 208
i ordered with heavy sauce and received with very little
I placed an order on 11/21/14 for approximately 11 people in our office @ 11:37am and was told we would have our food in 45 min. to an hour @12:50pm I called and was told to give them an add' l 15 to 20 minutes. Our lunch is over @ 1:00pm, when the food arrived the salad was horrible,(white chunks of lettuce, like the core of the lettuce, you do not put white onions in salad you use purple) $4.99 wasted, the food was cold, the receipt showed our food left in route @ 12:36pm why did we receive our food almost 40 minutes later.(we recd at 1:10pm) Do you know what "COLD" pizza, alfredo, meatball and italian sandwiches taste like. I would like to have my money back.. I will not be ordering from Sarpino's again and I will be letting everyone know the service and food is horrible and not to waste their time going there.
This was the order that we placed on Friday. When we got the pizzas 2 of the 3 were burnt. The one with 1/2 pepperoni & 1/2 mushrooms was really burnt beyond edible. So, we called the Humble location. They told us that they would send out another pizza. It never came. We understand that things are not always going to go right, but it is how you solve those issues that makes the difference. So, you have a loyal customer. We order just about every week. We call about a burnt pizza, you tell us you will send another one, and one never is delivered. Not the greatest customer service. Store: Humble Store Address: 5326 FM 1960 Rd East Humble, TX, 77346 Store Phone: (281)548-7492 Order Number: 450294 Order Type: Delivery Order Received: 10/25/2014 6:16:59 PM Name: Stephanie J. Brady Phone: (281)312-4488 Address: 6118 PEACHTREE HILL CT Kingwood, TX 77345 Items: 1 LARGE PIZZA $18.99 BACON CHICKEN STRIPS EXTRA CHEESE <no> PIZZA SAUCE BBQ SAUCE [CREAMY GARLIC] 1 LARGE PIZZA $8.99 EXTRA CHEESE [MARINARA] 1 LARGE PIZZA $18.99 EXTRA CHEESE [CREAMY GARLIC] <1st Half> ITALIAN SAUSAGE <2nd Half> MUSHROOMS SubTotal: $46.97 2 LRG 1 TOP $12.98: ($22.00) Tax: $2.06 Total: $27.03 CC Tip: $4.00 Total w/tip: $31.03 Thanks stephanie brady
My first order from Sarpino's- it was delicious! I had the meatball calzone, and the green salad- OMG, it's a BIG salad! I ordered from GrubHub, and my *only* issue would be that GrubHub has a minimum order required on their site, but I found out that through your site, there is no minimum order. (I wouldn't have known about Sarpino's except through GH, as I am traveling for business and don't know who normally delivers in this area) I will order again, but this time right from the Sarpino's site!
Tonights order was awesome! Our original, and first, order from Sarpino's did not go well. I let them know that there were problems with our order and what the problems were. I received an overwhelming show of support from Sarpino's, to make things right. Tonight we had our new order and it was awesome! Pizzas were perfect and amazing! We will definitely order from her again, and again.
First time experience was great. Order taker very friendly and got the order correct. Delivery was on time and he was friendly. Food was good. Overall experience was a good one. Glad to find a real pizza not commercial. I will have to dine in at Sarpino's Pizzeria next!!!
Oddly enough, in my opinion the pizzas aren't that great, but the calzones are awesome! The pasta is outstanding, and the marinara sauce is perfect. The delivery is a tad slow, but it's worth the wait. The only downside is the questionnaire that they give you EVERY TIME! Enough already! You'll lose points by constantly throwing surveys at me! "Get over your inferiority complex and gimme my food! Thank you!"
It took 1 hr 45 mins to get our food delivered.
The mozzerella sticks that we ordered were soggy and the texture was not good. The pizzas were good though.
Love the wraps the only down fall is everytime i order i have to go pick it up because i live out side delivery area
My order for delivery had wrong dressing for my salad. I had requested Balsamic Vinegarette but received Ranch. After my lunch time was completed I called to make them aware. Spoke with young lady who asked if I wanted them to send out the right dressing. I told her that I'd had to use what I received since lunch is brief. She then said would put a note on my account to be more careful. I feel she should have at least offered a discount on my next order. I order from them probably once a week.
It always take a while for delivery but it's definitely worth the wait. Very good! Salad, pizza, or pastas. :)
Whenever I get pizza this is my go to place. Always great pizza and service.
The food is amazing. The delivery guy was great. And it wasn't that long of a wait, very satisfied.
First time customer
A tiny bit pricey but worth every penny.
Personal 8" greecian was super delicious.
Only 1 critique, there should have been more gyro meat on my pizza. I was slightly dissapointed by this.
8/10 overall. Thanks guys!
LOVE the pizza.. HATE the Drama of the order takers. NO more survey's. Just Deliver the pizza that we ordered. If there is a problem, we will CONTACT YOU, Hopefully NOT in Chicago, when we live in Texas!!
This has to be my 3rd favorite place to order from. I haven't tried everything on the menu but what i did eat was good. Although it made my top 3 i'm afraid i won't be enjoying their food as often as i would like. This is only because the prices are to high. I paid $55 for 2 pizzas a sandwich two 2 liter drinks a salad and a cheesy sticks. for under $40 i can go to two other pizza places and get 2-3 large pizzas two 2 liter dirks bread sticks 30 piece wings and sandwich. truth be told if sarpino's didn't have salad which is one thing i felt like having i would have just went to one of the other places that were in the top 3.
Great food for delivery to an airport hotel. Best I have ever had delivered while traveling. I highly recommend Sarpino's. Job well done. Traveling and eating on the road can be a real risk. Sarpino's made it easy and great tasting.